Refund Policy

This policy explains when subscription charges may be refunded, which cases are excluded, and how refund reviews are processed.

1. General rule

Subscription charges are generally non-refundable once the billing period starts, except when required by law, explicitly promised in a commercial proposal, or approved after a verified billing error.

2. Cases that may qualify for review

• Duplicate charges for the same subscription period.
• Incorrect amount charged due to provider or configuration error.
• Mandatory refund rights created by applicable consumer law.

3. Cases that do not normally qualify

• Failure to cancel before the next renewal date.
• Low usage, partial usage, or a change in business priorities after access was available.
• Configuration work, data entry effort, or third-party costs already incurred by the customer.

4. Review and processing timeline

• Refund requests should be submitted through the official support channels with billing evidence.
• Approved refunds are processed back to the original payment method whenever the provider supports it.
• Processing windows depend on the billing provider and banking network, and may vary by country.

5. Contact for billing disputes

For billing disputes or refund analysis, contact support@abkus.com and include the subscription identifier, invoice reference, and a concise description of the issue.